Privacy Policy
Effective Date: 25th April 2025
Welcome to The Forever Media Co (“we”, “us”, “our”). We provide photography, videography and post-production services from our studio in Sydney, Australia. Protecting your privacy and handling your personal information in an open and transparent way is extremely important to us. This Privacy Policy explains how we collect, use, disclose and safeguard your information, and the choices you have. It is drafted to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
| Category | Examples | How We Collect |
|---|---|---|
| Identity & Contact Data | Name, postal address, email, phone, business name, ABN/ACN. | Web forms, phone calls, email, contracts, in-studio visits. |
| Project Assets | Photos, video footage, audio files, scripts, branding elements, location details. | Direct uploads, file-sharing links, physical media, on-site shoots. |
| Payment Data | Credit-card details (tokenised), bank account name & BSB/Account number, billing address, transaction history. | Secure payment gateway, invoices, purchase orders. |
| Usage & Device Data | IP address, browser type, device identifiers, pages viewed, referring URLs, time spent, error logs. | Cookies, pixels, server logs, third-party analytics. |
| Marketing Preferences | Opt-in/out status, communication channel choices. | Newsletter sign-up, account settings, email interactions. |
We do not knowingly collect data relating to children under 16 without parental consent.
| Purpose | Legal Basis (APP 6) |
|---|---|
| Provide quotes, schedule shoots and deliver media projects. | Performance of a contract / your request. |
| Edit, store and transfer photo/video files. | Performance of a contract. |
| Process payments and manage accounts. | Performance of a contract; legal obligations (tax, record-keeping). |
| Communicate about your project status, send proofs and obtain approvals. | Performance of a contract; legitimate interests. |
| Improve our website, services and user experience. | Legitimate interests (service optimisation). |
| Send newsletters, promotions or surveys. | Consent (opt-in) — you may withdraw at any time. |
| Detect, prevent and investigate fraud or misuse. | Legitimate interests; legal obligations. |
We never sell your personal information. We may share it with:
Service providers – cloud storage (e.g., AWS, Google Cloud), editing platforms, email/SMS platforms, payment processors, couriers.
Professional advisers – accountants, auditors, lawyers, insurers.
Sub-contractors & freelance creatives – only where required for your project and under confidentiality agreements.
Regulators, courts and law-enforcement – when required or authorised by law.
Some providers are located outside Australia (currently the United States, European Union, and Singapore). When we transfer data overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy law (APP 8).
Our website uses:
Essential cookies – enable core functionality such as security and network management.
Analytics cookies – help us understand traffic and interaction patterns (e.g., Google Analytics).
Advertising pixels – only if you opt-in to receive targeted ads.
You can control cookies through your browser settings; however, blocking some cookies may impact site functionality.
Data is stored on encrypted servers with industry-standard firewalls and access controls.
In-studio drives are encrypted and kept in a monitored, locked facility.
Payments are processed via PCI-DSS-compliant gateways; we do not store raw card numbers.
Staff and contractors receive regular privacy and security training.
We maintain incident-response and business-continuity plans.
We retain personal information only as long as needed for the purposes outlined in this Policy, plus any statutory limitation periods (e.g., 7 years for financial records under Australian tax law). Raw project assets are typically archived for 24 months unless otherwise agreed.
Access & Correction – You may request a copy of the personal information we hold about you and ask us to correct inaccuracies.
Opt-Out of Marketing – Click “unsubscribe” in emails or contact us anytime.
Anonymity – You may interact with us anonymously or under a pseudonym where lawful and practicable, but some services may be unavailable.
If you are located in the European Economic Area or the UK, you also have rights to erasure, restriction, data portability, and to object to processing. Our lawful bases for processing are set out in Section 2.
Our website may contain links or plugins to third-party sites (e.g., Vimeo, Instagram). We are not responsible for the privacy practices of those sites. Review their policies before providing personal information.
We may update this Policy from time to time. The “Effective Date” will change to reflect the revision date. Significant changes will be notified via email or a site banner.
Privacy Officer
The Forever Media Co – A Company Under Forever Entertainment Group
✉ contact@foreverentertainment.com.au
☎ +61 450 527 736
If you believe we have breached the APPs, please contact us in writing. We will investigate and respond within 30 days. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
GPO Box 5218, Sydney NSW 2001
www.oaic.gov.au | 1300 363 992
This Privacy Policy is provided for general information and does not constitute legal advice. For advice specific to your circumstances, consult a qualified professional.
